B2B TRANSACTION POLICY
Payment, cancellation and claims
This policy explains the default workflow. The accepted quotation, proforma invoice or contract controls each order.
Approved payment channels
Bank transfer, Stripe card payment and PayPal may be offered after buyer verification and formal quotation. A secure payment link must display the matching quote reference, buyer and amount. Never pay a changed account or link without reconfirming through the published company contact.
Cancellation and refund
Before production or procurement begins, a cancellation request is reviewed against documented costs already incurred. After raw material reservation, custom packaging, label printing, production or shipment, amounts may be non-refundable to the extent committed. Duplicate or demonstrably erroneous electronic payments are returned to the original channel after reconciliation. Processing and foreign-exchange fees may be deducted where they are not recoverable.
Inspection and quality claims
The buyer should inspect promptly and preserve carton, lot, temperature, photo, video and independent inspection evidence. Notice periods, tolerances and remedies follow the signed specification and contract. Perishable fresh fruit requires immediate arrival inspection. Do not destroy or resell disputed goods before written handling instructions unless safety law requires it.
Chargebacks and fraud
Contact us first with the quote reference so shipment, receipt and payment records can be reviewed. Fraudulent chargebacks, altered documents or payments from an unrelated party may pause fulfilment and be reported to the provider.
Contact
Email lixc13567@gmail.com or WhatsApp +86 133 7127 6611.